UPDATE: Ideal Engines is now under the name Replacement Engines buyers beware!
I am compelled to write this Ideal Engines review out of total disgust of their behavior. Over a month ago I bought a “fully tested and reconditioned engine” for my Toyota Lucida from Ideal Engines . My reason for purchase was because the head gasket blew on the way to Sunderland and I had the car towed the rest of the way there. Whilst in the North East, I took the car to a recommended garage and had the IdealEngines.co.uk unit shipped there. After about 3 weeks of problems with the fitting of the engine, the ideal engines refurbished engine had been proven faulty. I made many phone calls to the sales agent called Adam, one of his colleagues and even the manager about getting the engine returned followed by a refund. To this day I am still waiting. I will update this ideal engines review every step of the way. Please add your own experiences in the comments.
To be continued…
As of this point of the ideal engines review they have still not even collected their faulty unit. The last time I spoke to the staff they told me to email the sales department which I did. See below the email conversation.
18th June (me to them)
“Hi. I have spoken to your staff and manager regarding a faulty engine you sold me. I have been told to contact you to request a pickup and refund. Pickup address is the same as the delivery address on this invoice I have forwarded to you. Please can you give me a collection date so I can inform the garage? Thanks. Jamie.”
Result: No reply
Next email, (me to them)
“Dear Sir / Madam. It is getting tiresome now. Please provide me with a collection date for the faulty engine you sold me so I can recoup some of the money I have lost via your refund. You can’t just ignore me or fob me off. If I don’t hear from you by tomorrow then my next step will be trading standards followed by the police!!!!”
Result: Idealengines.co.uk to me
“We have spoken to your garage and have arranged collection a long time ago, unit should be collected in the next 2 ays.
I waited two days, it has now been four days. I emailed them twice more as seen below
“Engine still hasn’t been collected???”
“It has been more than two working days and you have still not collected the faulty engine you sent me. If you don’t want your engine back then fine, but please refund my money immediately!”
Ideal Engines Review
Terrible products. Terrible Customer Service. They do not care about anything but the sales. Unhelpful. Immoral. Liars. I could go on and on but if they finally pull their finger out and refund my money and even maybe apologize for the £1000+ garage fees I have lost due to their faulty unideal engine then I will update this post. Don’t be a victim of the Ideal Engines Scam!
Ideal Engines Scam
UPDATE: Unfortunately after several more ignored emails I had to resort to making a complaint. I first complained to the C.A.B who recommended sending a letter by recorded delivery stating my requirements along with a deadline. The reason they said to send by recorded delivery was to ensure I had proof that idealengines.co.uk received it. I also kept a copy for the C.A.B. Well yet again I was completely ignored. The C.A.B kindly forwarded my case to Trading Standards, who have since been on the case. They managed to get ideal engines to collect the faulty engine but after about three weeks I am still waiting for my refund.
Idealengines.co.uk review continued…
I recently noticed a new review page for ideal engines which will surely be biased. I tried to submit a comment but surprise surprise, comments need approval. Please see the screenshots below as proof of my comment submission and the fact of the Ideal Engines Scam.
Ideal Engines Scam
Come on Ideal Engines, can’t you see this review for you is getting worse and worse? If I don’t get my refund soon the next step will be small claims court.
To any readers looking for information or another honest Ideal Engines Review then keep digging as there are a lot of disgruntled customers.
UPDATE: Trading Standards investigated this company and informed me that they keep closing and rising in different names. Other reports say they have had many county court judgements against them and do not pay even then. My Trading Standards official told me I should seek legal action against them swiftly, followed by bailiffs as chances are they will shut down and reopen under another name. I advise anyone else who has been scammed by them to do the same quickly!!!
Don’t fall for the Ideal Engines Scam! Please share this idealengines.co.uk review with others so they know the danger of dealing with them.
My review may not be over yet. Please check back for possible further updates. A recent commenter to this post below hinted there may be a chance that customers can get their money back. I am awaiting his reply for further information.
Idealengines.co.uk is a scam!
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